‍1. Introduction

This Refund Policy applies to the use of the LionTech Platform and the services provided by LionTech. LionTech is dedicated to providing quality services and products, and we aim to ensure customer satisfaction. In the event that you are not satisfied with our services or products, this policy outlines the procedures and conditions for requesting a refund.

2. Eligibility for Refund

LionTech offers refunds under the following conditions:

a. Service Disruption: If you experience a significant service disruption that is attributable to LionTech and we are unable to resolve the issue within a reasonable time frame.

b. Cancellation within the Cooling-Off Period: If you cancel your subscription within the cooling-off period, which is typically 7 days from the date of purchase, you may be eligible for a full refund.

c. Service Non-Delivery: If you have paid for a service that was not delivered as described and we are unable to resolve the issue to your satisfaction.

3. Refund Request Process

To request a refund, please follow these steps:

a. Contact Customer Support: Reach out to LionTech Customer Support at joaniel@lemonliontech.com within the eligibility period specified above.

b. Provide Details: In your refund request, provide detailed information about the issue you are facing, including your account information and the nature of the problem.

c. Resolution Attempt: LionTech will attempt to resolve the issue to your satisfaction. In some cases, we may provide alternative solutions or services.

4. Refund Processing

a. Refund Amount: If your refund request is approved, the refund amount will depend on the specific circumstances and the service or product purchased. Refunds may be full or partial, as determined by LionTech.

b. Payment Method: Refunds will be issued using the same payment method used for the original purchase. It may take some time for the refund to appear in your account, depending on your payment provider's policies.

5. Exceptions

a. No Refund after Cooling-Off Period: Refunds will not be issued for cancellations made after the cooling-off period has expired.

b. Non-Refundable Fees: Certain fees and charges, such as processing fees or transaction fees, are non-refundable.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at joaniel@lemonliontech.com. We are here to assist you and address any issues you may have.

7. Changes to this Policy

LionTech reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this policy periodically for updates.